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Privacy Policy

SADE NEW YORK · CUSTOMER PRIVACY

Your Privacy Matters

Last updated: May 2026

At SADE New York, we respect your privacy and the trust you place in us when shopping for our handmade products. This Privacy Policy explains how we collect, use, protect, retain, and share information when you browse our website, place an order, request personalization, or contact our team.

We encourage you to review this policy to understand how your information is handled and how to contact us with privacy-related questions.

1. Information We Collect

We collect information you provide when placing an order, creating an account, requesting a personalized product, or communicating with us.

  • Name and contact information
  • Email address and telephone number
  • Billing and shipping addresses
  • Order and transaction details
  • Payment-related information
  • Names, initials, embroidery instructions, and personalization preferences
  • Logos, artwork, or files submitted for custom products
  • Customer service messages and inquiries

When you visit our website, certain technical and browsing information may also be collected automatically, including:

  • IP address and approximate location
  • Browser and device information
  • Pages visited and website interactions
  • Referring websites
  • Cookie and related usage information

2. How We Use Your Information

We use customer information to operate our store, fulfill purchases, and provide support.

  • Process payments and fulfill orders
  • Prepare customized, embroidered, and made-to-order products
  • Provide confirmations, tracking details, and delivery updates
  • Respond to inquiries and resolve order issues
  • Manage returns and exchanges
  • Improve website functionality and customer experience
  • Detect fraud and maintain website security
  • Meet accounting, tax, and legal requirements
  • Send marketing communications when you have chosen to receive them

3. Payment Information

Payments are handled through third-party payment service providers. SADE New York does not store complete credit card numbers on its website.

Payment providers and other services involved in completing transactions may process the information necessary to authorize payments, prevent fraud, and support purchases.

4. Personalized and Custom Orders

Personalization is an important part of SADE New York. When ordering embroidered aprons, custom-logo workwear, personalized Christmas decorations, or other custom products, you may provide names, initials, logos, artwork, font selections, thread colors, and special instructions.

We use this information to prepare, fulfill, and support your requested custom order.

5. Sharing Your Information

SADE New York's published policy states that we do not sell personal information.

We may disclose information to service providers involved in operating our business, such as:

  • Payment processing services
  • Shipping and delivery companies
  • E-commerce and website service providers
  • Customer service and email communication platforms
  • Marketing and website analytics providers
  • Fraud prevention and security services
  • Legal, accounting, and compliance professionals when appropriate

These disclosures support store operations, customer transactions, website services, and other purposes described in this policy.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, support shopping features, understand visitor activity, measure website performance, and support advertising or marketing tools.

Cookies can help us understand which products customers view and how visitors navigate the website.

You can manage or disable cookies through your browser settings. Some shopping features may not function as intended when certain cookies are disabled.

7. Marketing Communications

If you choose to subscribe to SADE New York marketing communications, we may send product announcements, seasonal collections, special offers, and other store updates.

You can unsubscribe from marketing emails using the link provided in those messages or by contacting our customer service team.

8. Data Security

We take reasonable measures intended to protect personal information from unauthorized access, misuse, loss, and disclosure. However, no internet-based service can guarantee complete security. We encourage customers to use appropriate precautions when sharing information online.

9. Data Retention

We retain information as needed to process purchases, support customers, maintain business records, comply with applicable legal obligations, and resolve disputes. Certain order and transaction records may be kept for accounting, tax, and legal purposes.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning the personal information we hold about you.

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw from marketing communications
  • Ask how your information is collected or used

To submit a privacy-related request, contact us using the details below. Certain requests may be subject to identity verification and applicable legal exceptions.

11. California Privacy Notice

California residents may have additional privacy rights under applicable California law, including rights concerning access to personal information, correction of inaccurate information, deletion of certain records, and information about how personal data is used or disclosed.

Please contact us with questions or requests relating to your California privacy rights. The rights available and applicable exceptions depend on the relevant legal requirements.

12. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact our team.

13. Third-Party Websites

Our website may link to third-party websites, social media accounts, or external services. Their privacy practices are governed by their own policies, which we encourage you to review.

14. Updates to This Policy

We may revise this Privacy Policy when our practices, services, or applicable requirements change. Updates will be published on this page with a revised date.

PRIVACY QUESTIONS & REQUESTS

Contact SADE New York

If you have a question about this policy, your personal information, or a privacy-related request, please contact us directly.

SADE New York
Long Island, New York, United States

Email: hello@sadenewyork.com

Phone: (646) 515-9051

Monday–Friday, 10 AM–5 PM Eastern Time
Typical response time: 1–2 business days

Contact Customer Care