Privacy Policy
Last Updated: May 2026
Sade New York respects your privacy. This Privacy Policy explains how we collect, use, protect and share information when you visit our website, place an order, contact us, or interact with our online store.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Customization details, such as names, initials, embroidery requests, logo files or personalization notes
Messages or inquiries submitted through our contact form
We may also collect non-personal information automatically, such as:
Browser type
Device type
IP address
Pages visited
Referring website
Approximate location
Website activity and usage data
How We Use Your Information
We use your information to:
Process and fulfill orders
Create personalized or custom products
Respond to customer service requests
Send order confirmations, shipping updates and support messages
Manage returns, exchanges and order-related issues
Improve our website, products and customer experience
Detect fraud, protect our business and maintain website security
Comply with legal, tax and accounting requirements
Send marketing emails only if you choose to receive them
Order and Payment Information
Payments are processed through secure third-party payment providers. Sade New York does not store full credit card numbers on our website.
Your payment details may be collected and processed by payment providers, ecommerce platforms, shipping carriers and other service providers needed to complete your order.
Personalization and Custom Orders
When you place a personalized or custom order, we may collect details such as names, initials, logos, embroidery instructions, font choices, thread colors or other customization notes.
This information is used only to create, process and support your custom order.
Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted service providers when necessary to operate our business, including:
Payment processors
Shipping carriers
Ecommerce platform providers
Email and customer service tools
Marketing and analytics services
Fraud prevention and security providers
Legal, tax or compliance professionals when required
These providers may only use the information needed to perform their services.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your shopping experience, remember preferences, analyze website traffic and support advertising or marketing tools.
Cookies may help us understand how visitors use our website, which products are viewed and how customers interact with our store.
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Marketing Communications
If you sign up for our email list or choose to receive marketing messages, we may send you updates about products, offers, promotions or store news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure.
However, no online system is completely secure. We recommend that customers also take care when sharing personal information online.
Data Retention
We keep personal information only as long as needed to fulfill orders, provide customer support, maintain business records, comply with legal obligations and resolve disputes.
Order records may be retained for tax, accounting and legal purposes.
Your Privacy Choices
Depending on your location, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Ask questions about how your information is used
To make a privacy request, please contact us using the information below.
California Privacy Notice
If you are a California resident, you may have additional privacy rights under California privacy laws, including the right to know what personal information is collected, how it is used, whether it is shared, and the right to request deletion or correction of certain personal information.
Sade New York does not sell personal information.
If you would like to submit a privacy-related request, please contact us at the email address below.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.
Third-Party Links
Our website may contain links to third-party websites, social media platforms or services. We are not responsible for the privacy practices or content of third-party websites.
Please review the privacy policies of those third parties before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Sade New York
Long Island, New York, United States
Email: hello@sadenewyork.com
Phone: (646) 515-9051
Customer Service Hours:
Monday to Friday, 10:00 AM to 5:00 PM Eastern Time
Typical Response Time:
We usually respond within 1 to 2 business days.