Terms & Conditions
Last Updated: May 2026
Welcome to Sade New York. By visiting our website, placing an order, or purchasing from our online store, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.
About Sade New York
Sade New York is a New York-based handmade design studio offering personalized aprons, custom logo aprons, handmade holiday decor, embroidered stockings, Christmas tree skirts, decorative pillows, and made-to-order textile products.
Product Information
We make every effort to describe our products as accurately as possible. Product colors, materials, sizes, embroidery placement, leather details, hardware, and handmade finishes may vary slightly due to screen settings, material availability, photography, and the nature of handmade production.
Small variations are part of handmade work and should not be considered defects.
Custom and Personalized Orders
Many Sade New York products are personalized, embroidered, monogrammed, custom-sized, logo-branded, or made to order.
Customers are responsible for reviewing all personalization details before submitting an order, including:
Names
Initials
Logo files
Thread colors
Font choices
Embroidery placement
Spelling
Quantity
Size
Color
Special instructions
Sade New York is not responsible for customer-submitted spelling errors, incorrect personalization details, low-quality logo files, or incomplete customization instructions.
For custom logo orders, we may contact you if your file requires clarification or adjustment before production.
Order Processing
Processing times may vary depending on the product, order quantity, customization details, and production schedule.
Most handmade and made-to-order items are prepared within the estimated processing time shown on the product page or at checkout. Custom, embroidered, or logo orders may require additional time.
Order processing begins after payment is received and all required customization details are provided.
Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to update product prices, shipping rates, promotions, and product availability at any time.
Payment must be completed at checkout before an order is processed. Payments are handled securely through third-party payment providers. Sade New York does not store full credit card numbers on our website.
Shipping
Sade New York ships from New York, United States.
Shipping options, rates, and estimated delivery times are shown at checkout when available. Once an order is shipped, tracking information will be sent to the email address provided at checkout.
Delivery times are estimates and may be affected by carrier delays, weather, customs processing, holidays, or other circumstances outside our control.
Customers are responsible for providing a correct and complete shipping address. Sade New York is not responsible for delays or lost packages caused by incorrect address information.
International Orders
International shipping may be available for selected products.
International customers are responsible for any customs duties, taxes, import fees, brokerage fees, or local charges required by their country.
Sade New York is not responsible for delays caused by customs processing or international shipping carriers.
Returns and Exchanges
Returns and exchanges are handled according to our Shipping, Returns & Exchanges Policy.
Because many of our products are handmade, personalized, embroidered, custom, or made to order, we do not accept returns or cancellations on custom or personalized items unless the item arrives damaged, defective, or incorrect.
Please review our Shipping, Returns & Exchanges Policy before placing an order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please include your order number, the email address used at checkout, and clear photos of the issue. Once reviewed, we will determine the appropriate solution, which may include a replacement, repair, exchange, or store credit depending on the situation.
Cancellations
Orders may not be canceled once production has started, especially for personalized, embroidered, custom logo, or made-to-order products.
Please contact us as soon as possible if you need to request a cancellation. Cancellation requests are not guaranteed.
Product Use
Sade New York products are designed for personal, professional, decorative, and workwear use depending on the product type.
Customers are responsible for using products appropriately and following any care instructions provided. Sade New York is not responsible for damage caused by improper use, incorrect cleaning, excessive wear, misuse, or failure to follow care instructions.
Care Instructions
Care instructions may vary by product and material.
Products with leather, waxed canvas, embroidery, rhinestones, crystals, faux fur, or delicate handmade details may require special care. Please review product descriptions and care instructions before washing, cleaning, or storing your item.
Intellectual Property
All content on the Sade New York website, including product designs, photographs, text, graphics, logos, branding, product descriptions, and website materials, is owned by Sade New York or used with permission.
You may not copy, reproduce, distribute, modify, sell, or use our content without written permission.
Customer Logos and Uploaded Files
When you upload a logo, artwork, name, image, or custom file for personalization, you confirm that you have the legal right to use that content.
Sade New York is not responsible for trademark, copyright, or ownership disputes related to customer-submitted logos, artwork, or personalization files.
We use customer-submitted files only to create and fulfill the requested order.
Website Use
You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or disruptive purpose.
You may not attempt to interfere with the operation, security, functionality, or performance of the website.
Third-Party Links
Our website may include links to third-party websites, services, social media platforms, payment providers, or shipping carriers.
Sade New York is not responsible for the content, privacy practices, policies, or services of third-party websites.
Limitation of Liability
Sade New York is not responsible for indirect, incidental, special, or consequential damages related to the use of our website, products, shipping carriers, third-party services, or customer misuse of products.
Our liability for any order is limited to the amount paid for the product in question.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website after updates means you accept the revised terms.
Contact Us
If you have questions about these Terms & Conditions, your order, or our policies, please contact us:
Sade New York
Long Island, New York, United States
Email: hello@sadenewyork.com
Phone: (646) 515-9051
Customer Service Hours:
Monday to Friday, 10:00 AM to 5:00 PM Eastern Time
Typical Response Time:
We usually respond within 1 to 2 business days.